Return and Refund Policy

Last Updated: January 2026

At ZnapAI, we strive to provide high-quality AI cost optimization services. Because our services are based on API usage and pay-as-you-go billing, our refund policy is as follows:

1. Pay-As-You-Go Charges

Charges incurred for API usage are generally non-refundable. Since you are billed only for what you use, we recommend monitoring your dashboard to manage your spending.

2. Account Credits

Any prepaid credits added to your account are non-refundable.

3. Exceptional Circumstances

We may consider refund requests on a case-by-case basis in the event of technical errors on our platform that caused unintended charges. If you believe such an error has occurred, please contact us within 7 days of the charge.

4. Dispute Resolution

If you have a dispute regarding a charge, please contact our support team at abu.zamani@znapai.com before initiating a chargeback with your bank. We are committed to resolving issues fairly.

5. Contact Information

For any questions regarding refunds, please email us at abu.zamani@znapai.com.