Terms of Use

Last Updated: January 2026

PREAMBLE

Please read these ZnapAI Terms of Service (“Terms” or “Agreement”) carefully before creating an account, generating API keys, or using any services provided through the ZnapAI platform.

These Terms constitute a binding agreement between Znap Labs (“ZnapAI”), Zamani Tech Ventures Pvt Ltd (“we”, “us”, “our”), and the legal entity or individual accepting these Terms (“you”, the “Client”). They govern access to and use of the ZnapAI API platform. ZnapAI provides a unified interface and billing gateway for various third-party Large Language Models (“Third-Party Models”), including models provided by OpenAI, Anthropic, and others.

By accepting these Terms through ZnapAI’s designated online process (including signing up on the platform), you agree, without reservation, to be bound by this Agreement. If you do not agree to these Terms, you must not use the ZnapAI platform or its API services.

By accepting these Terms, you acknowledge and agree that: (A) the Client will comply with the acceptable use policies of the underlying Third-Party Model providers; (B) ZnapAI acts as an intermediary gateway and is not the developer of the underlying Third-Party Models; and (C) access to specific models (e.g., GPT-4o, o1) is subject to availability from the original providers and ZnapAI’s own capacity.

1. Definitions

• 1.1 “Agreement” means these Terms together with any documentation found on the ZnapAI website.
• 1.2 “API” means the Application Programming Interface provided by ZnapAI that allows the Client to interact with Third-Party Models.
• 1.3 “Third-Party Models” means the artificial intelligence models developed by external companies (e.g., OpenAI) which are accessed via the ZnapAI gateway.
• 1.4 “Usage Charges” means the fees incurred based on the volume of data processed (tokens), model type, and request frequency.
• 1.5 “Documentation” means the technical guides and API references provided at platform.znapai.com.

2. Subject of the Agreement

2.1 Under these Terms, ZnapAI provides the Client with:

• (i) Access to a unified, OpenAI-compatible API endpoint;
• (ii) A centralised dashboard for usage monitoring and API key management;
• (iii) Billing and payment processing for multi-model AI usage.

2.2 Service Nature: ZnapAI does not provide the underlying AI technology itself. All outputs generated by the API are produced by Third-Party Models. ZnapAI makes no representation regarding the accuracy, safety, or suitability of AI-generated content.

3. Client Obligations

3.1 API Key Security: The Client is solely responsible for the security of their API keys. Any charges incurred through the use of the Client’s keys, whether authorised or not, are the sole responsibility of the Client.

3.2 Acceptable Use: The Client shall not use the API to generate harmful, illegal, or prohibited content as defined by ZnapAI or the underlying Third-Party Model providers.

3.3 No Circumvention: The Client shall not attempt to bypass rate limits, security headers, or billing mechanisms implemented by ZnapAI.

3.4 Billing Arrangements: The Client shall not attempt to circumvent the billing arrangements under these Terms.

4. Pricing and Payment Terms

4.1 Usage Fees: The Client shall pay ZnapAI for all usage calculated in accordance with the pricing displayed on the ZnapAI dashboard. Charges are typically calculated per 1 million tokens or as otherwise specified.

4.2 Pricing Changes: ZnapAI reserves the right to change the pricing structure at any time.

4.3 Billing Model: ZnapAI operates primarily on a "pay-as-you-go" or pre-paid credit basis. Invoices are generated based on actual consumption.

4.4 Post-Paid Accounts: Some Clients may be on a post-paid basis. In such cases, the Client is liable to pay the invoiced amount. Failure to do so may result in immediate suspension of API access, legal action, and/or other remedies, including (without limitation) sharing information with collection agencies, decreasing the credit rating of the individual Client or company, and imposing penalties. For post-paid invoices, the Client forfeits the right to dispute the invoice amount.

4.5 Invoice Payment Terms: All invoices shall be payable within fourteen (14) calendar days from the invoice date, in the currency specified by ZnapAI and to the bank account as specified by ZnapAI. Payments shall be made in full without set-off, counterclaim, or deduction.

4.6 Overdue Payments and Penalties: All overdue amounts may bear interest at a rate of 5% per month, calculated from the due date until payment is received in full. ZnapAI reserves the right to suspend API access immediately if a balance remains unpaid. The Client shall reimburse ZnapAI for all reasonable costs of collection, including legal fees, agency charges, and other associated costs.

4.7 Taxes: All amounts payable are exclusive of applicable taxes, duties, or levies (such as GST or VAT), which the Client is responsible for paying.

4.8 Discounts and Credits: Certain Clients may be eligible for discounts or credits based on usage patterns or volume, at the sole discretion of ZnapAI.

4.9 Credits and Monitoring: The Client remains responsible for monitoring credit usage. Unutilized credits will not be reimbursed, refunded, or converted to cash.

5. Suspension and Termination

5.1 Immediate Suspension: ZnapAI may suspend API access if:

• (i) The Client fails to maintain a positive credit balance or pay an invoice;
• (ii) Usage patterns suggest a breach of security or a "denial of service" attempt;
• (iii) The underlying Third-Party Provider terminates ZnapAI’s access.

5.2 Upon Termination: Upon termination, the Client shall immediately pay all outstanding usage charges (including, where applicable, any usage charges, etc.), taxes, and any other amounts due to ZnapAI.

5.3 Recovery of Overdue Amounts: ZnapAI may engage third-party collection agencies or initiate legal proceedings to recover overdue amounts. The Client shall reimburse ZnapAI for all reasonable costs of collection, including legal fees and agency charges.

6. Confidentiality

6.1 Definition: Confidential Information includes API keys, non-public pricing, and usage statistics.

6.2 Obligation: Both parties agree to protect Confidential Information using a reasonable degree of care. This obligation survives the termination of the Agreement for a period of five (5) years.

6.3 Receiving Party Duties: The Receiving Party shall (a) protect the Disclosing Party’s Confidential Information using at least the same degree of care it uses to protect its own similar confidential information, but in no event less than reasonable care; (b) use Confidential Information solely to perform its obligations and exercise its rights under these Terms; and (c) not disclose Confidential Information to any third party except to its employees, contractors, or professional advisors who have a need to know such information and are bound by confidentiality obligations no less protective than those set forth herein.

7. Data Protection and Privacy

7.1 ZnapAI processes data solely to facilitate the delivery of the API service.

7.2 Data Residency: The Client acknowledges that data sent through the API may be processed in various regions depending on the underlying Third-Party Model provider’s infrastructure.

7.3 Non-Training: ZnapAI does not use Client data (prompts or completions or any AI generated data) to train its own models or the models of third parties.

8. Warranties, Disclaimers, and Limitation of Liability

8.1 "As-Is" Service: ZnapAI provides the API on an "as-is" and "as-available" basis. We do not warrant that the service will be uninterrupted or error-free.

8.2 Content Disclaimer: ZnapAI is not responsible for any "hallucinations," inaccuracies, or offensive content generated by Third-Party Models.

8.3 Limitation of Liability: To the maximum extent permitted by law, ZnapAI’s total aggregate liability shall not exceed the total amount of fees paid by the Client in the three (3) months preceding the claim.

8.4 Indirect Damages: In no event shall ZnapAI be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, or for any loss of profits, revenue, data, goodwill, or business opportunities, whether based on contract, tort (including negligence), strict liability, or otherwise, even if advised of the possibility of such damages.

9. General Provisions

9.1 Governing Law: These Terms shall be governed by and construed in accordance with the laws of India.

9.2 Modifications: ZnapAI may modify these Terms at any time by posting an updated version on the platform. Continued use of the API constitutes acceptance of the new Terms.

9.3 Entire Agreement: This document constitutes the entire agreement between the parties and supersedes all prior proposals or understandings.

9.4 Transfer of Accounts: ZnapAI may, without liability, transfer the Client’s account(s) to another authorized company to maintain continuity of ZnapAI services.